1. The product must be in its original packing accompanied by the receipt and all accessories and manuals.
  2. Products that are returned within 15 days as “dead on arrival” / ”not functioning” may be exchanged or refunded after technical inspection from our technicians or manufacturer’s technicians.
  3. Any open box return or exchange will be subjected to the following deductions:

-15% on all items

  1. Video games, software, computer games, computer software, (re)writable multimedia products are not allowed to exchange/return.
  2. Mobile phones, computers, gaming devices are not subject to any return, replacement or refund unless found Defective within 15 days as per the official technical report.
  3. Printers, faxes, copy machines, supplies, and accessories are not subject to any return, replacement or refund, unless found Defective within 15 days.
  4. QUAD SOLUTIONS does not allow the return and exchange of products that are damaged as a result of misuses such as scratches or malfunction due to wrong voltage connection or missing parts of the product such as catalogs, accessories, etc…QUAD SOLUTIONS have the right to determine such case.
  5. Gift cards, free gifts, and/or bundled items should be returned to complete the return or exchange transaction.

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